Shipping policy

We offer standard shipping for all orders.

By placing an order on our website, you acknowledge that you have read, understood, and agree to this Shipping Policy.

Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Please note: during certain high-volume periods (especially winter season and Chinese New Year), processing and dispatch may take longer than usual due to supplier and carrier congestion.

Standard Shipping

Standard delivery typically takes 7–14 business days after dispatch.

Please note that estimated delivery times may not be displayed at checkout. This policy should be used as the main reference for shipping expectations.

Tracking

Where available, you will receive a tracking number once your order has shipped.

Cancellations (24-Hour Window)

If you need to cancel an order, you must contact us within 24 hours after payment on business days (Monday–Friday).

After this window, we may be unable to stop the order if it has already entered processing/dispatch, and you will be required to wait for delivery. In that case, the order can only be handled according to our return policy after delivery (if eligible).

Delays

While we do our best to deliver within the stated timeframe, shipping delays may occur due to factors outside of our control, including:

• carrier disruptions

• customs processes

• weather conditions

• peak seasonal volume

We are not responsible for delays caused by the carrier or customs authorities.

Incorrect Address / Failed Delivery

Please ensure your shipping address is accurate and complete.

If an order is returned to us due to:

• an incorrect or incomplete address

• refusal of delivery

• failure to collect the package

additional shipping charges may apply to reship the order.

Questions

If you have any questions about shipping, please contact us at support@herobricksoff.com.